Privacy Policy
Your privacy matters to us. Here's how Candle Castle collects, uses and protects your information.
Information We Collect
When you visit candlecastle.in or place an order, we may collect personal information including your name, email address, phone number, shipping address and payment details. We also collect browsing data such as IP address, browser type and pages visited to improve your experience on our website.
How We Use Your Information
We use your information to process and fulfill orders, communicate order updates and shipping details, respond to your enquiries and customer support requests, send promotional offers and new collection updates (only with your consent), and improve our website, products and overall shopping experience.
Sharing of Information
We do not sell or rent your personal information. We may share your data only with trusted third parties necessary to operate our business — including payment gateways for secure transaction processing, shipping and logistics partners for order delivery, and analytics providers to help us understand website usage. All third parties are required to keep your information confidential and secure.
Cookies & Tracking
Candle Castle uses cookies and similar tracking technologies to remember your preferences, understand how you interact with our website, and deliver relevant content. You can manage or disable cookies through your browser settings at any time, though this may affect certain features of the website.
Data Security
We take the security of your data seriously. All transactions on candlecastle.in are processed through trusted, encrypted payment gateways. We implement industry-standard security measures to protect your personal information from unauthorized access, alteration or disclosure.
Your Rights
You have the right to access, update or delete your personal information at any time. You may also opt out of marketing communications by using the unsubscribe link in our emails or by contacting us directly. We will respond to all data-related requests within a reasonable timeframe.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the revised date. We encourage you to review this page periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please reach out to us via our Contact Us page or message us on WhatsApp at 9080259438. We're happy to help.