Terms and Conditions
Please read these terms before using Candle Castle or placing an order.
Terms and Conditions
Welcome to Candle Castle. By browsing our website, placing an order, or using our services, you agree to the terms described on this page. These terms are intended to keep the shopping experience clear, fair, and transparent for every customer.
Product Information
We make every effort to display accurate product names, descriptions, pricing, images, fragrance notes, sizes, and availability. Because many products are handcrafted, small variations in colour, finish, texture, and appearance may occur and are part of the handmade character of the product.
Orders and Payments
Orders are confirmed only after successful checkout and payment confirmation where applicable. Candle Castle reserves the right to cancel or refuse an order in cases of incorrect pricing, stock unavailability, suspected misuse, delivery restrictions, or operational issues. If payment has been collected for a cancelled order, the eligible amount will be processed as per the applicable refund process.
Shipping and Delivery
Shipping timelines, charges, and available delivery options may vary based on product availability, destination, courier serviceability, order volume, and external conditions. Estimated delivery information is shared for customer convenience and may change because of carrier delays, public holidays, local restrictions, or other circumstances outside our control.
Returns, Exchanges, and Damages
Returns, exchanges, and replacement requests are handled according to Candle Castle policies. Customers should inspect products upon delivery and contact support within the eligible window for damaged, incorrect, or missing items. Products must be unused and returned with original packaging wherever required.
Product Use and Safety
Candles and fragrance products should be used responsibly and according to the care or safety instructions provided. Never leave a burning candle unattended, keep it away from children, pets, curtains, and flammable materials, and place it on a stable heat-safe surface. Candle Castle is not responsible for damage caused by misuse or failure to follow safety guidance.
Changes to These Terms
Candle Castle may update these terms from time to time to reflect operational, policy, legal, or website changes. Continued use of the website after changes are published means you accept the updated terms.
Contact Us
For questions about these terms, your order, delivery, returns, or product care, please contact us through the Contact page or the support channels provided on the website.