Handpoured with Premium Soy WaxClean, Long-Lasting FragrancesCustom Designs — Crafted Your Way7-Day Returns | Secure Payments
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EVERYTHING YOU NEED TO KNOW
Frequently Asked Questions
How long do Candle Castle candles burn?
Burn time depends on the size and fragrance load. Most handpoured jars burn between 30–50 hours when cared for properly. Always trim the wick to 5mm before lighting for a clean, even burn.
Are the candles safe for pets and kids?
We use food-grade soy wax and phthalate-free fragrance oils, chosen to burn cleanly indoors. Always place candles on a heat-resistant surface, never leave them unattended, and keep out of reach of children and pets.
Can I customize fragrance, color or packaging?
Yes — we offer full personalization. Choose your fragrance, color palette, container style, custom labels and packaging details. For wedding favors, corporate gifting or bulk orders, write to us via the Bulk Enquiry form.
How should I care for my candle?
Trim the wick to 5mm before every burn. On the first light, let the wax melt fully across the surface (usually 2–3 hours) to prevent tunneling. Burn for no more than 4 hours at a stretch.
Do you ship across India?
Yes, we ship pan-India. Orders are carefully packed with protective inserts to ensure candles arrive safely. Dispatch typically happens within 2–3 business days of order confirmation.
What is your return policy?
We offer 7-day easy returns for unused, unlit candles in their original packaging. As each piece is handcrafted, minor variations in color, texture or finish are expected and not considered defects.
Do you offer bulk and corporate gifting?
Yes — we work on festive hampers, wedding favors, baby shower gifts and branded corporate gifting. Share your requirement through the Bulk Enquiry form and our team will design a quote for you.
